Refund Policy

Effective 15 July 2026

Nexora plans provide digital credits and time-limited premium benefits immediately after a successful payment. This policy explains how payment problems and refund requests are handled.

Payment problems we will correct

• A duplicate charge for the same intended purchase.
• A completed charge where the purchased credits were not delivered.
• An unauthorized transaction reported with information sufficient for investigation.
• A charge confirmed by the payment provider as failed or reversed.

Other refund requests

Contact us within seven days of purchase with the account email, Razorpay payment or order ID, plan, date, and reason. We will review requests fairly. Credits or premium benefits already substantially consumed are ordinarily not refundable, except where applicable law requires otherwise.

Non-refundable situations

Refunds are generally not available for change of mind after substantial use, expired premium duration, dissatisfaction caused solely by unverified AI output, violation of the Terms, or inability to use a feature because the user's device or network does not meet stated requirements. This does not limit mandatory consumer rights.

Processing

Approved refunds are sent through the original payment method. Bank and payment-provider processing times may vary. Credits associated with a refunded purchase may be removed, and an account cannot retain both the refund and the purchased entitlement.

How to request help

Email tunknipu11@gmail.com with the subject “Nexora payment help.” Do not send card numbers, banking passwords, OTPs, or other sensitive payment credentials.

Nexora does not ask for an OTP or payment password to process a refund.